Terms & conditions

These Terms and Conditions regulate the use of the woom.az website. By accessing this page, you fully accept these Terms and Conditions. If you do not agree with the terms of use outlined on this page, please leave it immediately.


Payment Order

Accepted Ways of Payment

The site accepts payments by VISA and MasterCard bank cards.

Upon completing the order, the system will redirect you to the payment page, where you should enter all the requested bank card data.


Data Provided

You will be requested to provide some personal data to access the woom.az website and use the online payment system. E.g.: first and last name, date of birth, as well as contact and financial details.


Card Payments

Upon completing the online form, the appropriate funds will be withdrawn from your card, and a receipt of payment emailed to you. The payment will be processed by PashaBank and inserted into the invoice.

The purchased goods and the cost of their delivery should be paid in the manner specified in the order form. Under no circumstances will Seller deduct additional fees charged under certain conditions to receive payment.


Discount Coupon

Discount coupons can only be provided to you by the WOOM Flower Shop staff and used for online purchases.

Discount coupons may vary depending on the interest rate, validity period, as well as minimum and maximum price of purchase.


Protection of Rights

We reserve the right to remove all or any links to our website at any time at our sole discretion. You agree to immediately remove all links to our website, where appropriate.
We also reserve the right to change the Terms and Conditions and the link policy. By continuing to link to our website, you agree to be bound by these terms.



Orders are delivered daily to the address and at the time specified by the buyer. WOOM Flower Shop will make every effort to ensure the delivery of the purchased goods to the buyer on time.

The cost of delivery is automatically calculated at the central post office together with the cost calculation provided to us by Azerpost as follows.


Distance up to 10 km – AZN 5

Distance from 10 to 25 km – AZN 7

Distance 25 km and more – AZN 10


Orders placed after 19:00 are delivered on the next (business) day.


Refund Policy

If you are not satisfied with the product (except for the flowers), you have the right to exchange or return the product in the store or by courier in the manner prescribed by the Law of the Republic of Azerbaijan "On Protection of Consumer Rights".

Credit/Debit Card: The refund period may vary depending on the card emitting bank. Only the flowers purchased are non-refundable.


If your flower gift addressee does not accept your gift from our courier, the amount paid is not refunded.

The seller is not responsible for damage to the goods during transportation to the warehouse, as well as items forgotten in the goods returned or their packaging.

For further assistance or guidance, you may use the online chat function on our website or contact our sales consultants at hi@woom.az.


Privacy Policy

Information on processing your personal data is posted in the Privacy Policy section of our website.

For more information on the Privacy Policy, please contact our Customer Service. To do this, send a request to the email address hi@woom.az or the Seller’s registered address (apt. 35, St. Z. Aliyev 23, Sabail district, Baku, Azerbaijan).